Reference

Privacy Policy: What We Keep and Why

This page tells you exactly what we record when you open an account, fund it with bKash, Nagad or Rocket, and play in the lobby.

Plain-English wordingWallet details kept minimalCopy of your data on requestCookie choices you control

Explore the Lobby Read FAQ

ASK THE DESK

Contact Us About Your Data

If you want a copy of what we hold, a correction to a wrong number, or your account closed, message us and we will reply from the same desk that handles wallet verification. Have your registered mobile number ready — it is the fastest way for us to find your record.

Live chat Open chat from the help button while you are signed in. The agent can see your account and answer questions about stored payment details and game history right away.

Email request Write to our support address from the inbox linked to your account. Use it for data copy requests, corrections and deletion questions so we can confirm the sender before we act.

Wallet help line For bKash, Nagad or Rocket payment records, tell us the wallet number and the approximate time of the transfer. That lets us match the entry without asking you for extra documents.

Read the Policy Before You Open an Account

ck33com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We wrote this policy around the way you actually use the site: you register, you send money through bKash, Nagad or Rocket, and you play slots or cricket markets. To keep your account running we hold your name, mobile number, date of birth, the wallet number

1
you paid from and a record of each transaction. We do not ask for anything we have no use for, and we do not sell your details to outside list brokers. Payment references are kept so a wallet verification query can be answered later, and game
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history is kept so a disputed round can be checked. Your access and eligibility depend on your local law and eligible regions, so we may be required to hold records longer or shorter depending on where you are. Cookie data is used to keep you signed
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in and to remember your language choice, not to follow you around other websites. When you ask to close your account, we stop using your data for anything except records we are required to keep.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Open Our Data Practices at Any Time

Data handling is a process, not a promise, so here is what actually happens behind the login.

Encrypted transport

Your login and wallet details travel over an encrypted connection between your phone and our servers. Passwords are stored in hashed form, which means our own staff cannot read them back to you.

Cookie control

Session cookies keep you signed in; preference cookies remember your settings. You can clear them from your mobile browser at any time, and the site will simply ask you to log in again.

Account security

Every sign-in from a new device goes through a one-time code sent to your registered number. If a code arrives when you did not log in, report it to support and we will lock the account.

Retention and changes

Transaction records stay on file while your account is open and for the period local rules require afterwards. Ask for a correction or deletion and we will tell you plainly what we can remove.

Questions We Get About Privacy

These are the privacy questions that come to our desk most often, answered the way we would answer them in chat.

We ask for your name, mobile number and date of birth so we can verify you and match wallet payments. Nothing more is collected at sign-up, and you can see the full list in the policy details above.

No. Your wallet PIN stays inside the bKash, Nagad or Rocket app and is never sent to us. We only record the wallet number and the transaction reference so a payment can be traced if it goes missing.

Yes. Message support from your registered number and ask for your account data. We confirm the request belongs to you, then send the copy through the same channel you contacted us on.

Game and payment records stay for the period local rules require, then they are removed. Availability and record-keeping depend on your local law and eligible regions, so the exact window can differ.

Only where we must — for payment verification with the wallet provider, or where a lawful request is made. We do not sell your details, and we do not hand your number to outside marketing lists.

Clear cookies in your mobile browser settings and the site will treat you as a new session next time. You will need to sign in again, and any saved language or display choice will reset.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash PayZone InfoFAQ

Privacy Policy: What We Keep and Why

Contact Us About Your Data

Open Our Data Practices at Any Time

Encrypted transport

Cookie control

Account security

Retention and changes

Questions We Get About Privacy

01 What information do you need when I open an account?

02 Do you store my bKash, Nagad or Rocket PIN?

03 Can I get a copy of the data you hold on me?

04 How long do you keep my records after I close my account?

05 Do you share my details with anyone outside the platform?

06 How do I stop cookies on my phone?

Privacy Policy

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